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ITD Support

Computer Lab Requests: 
 
In order to use our computer labs, please see the calendar below to see if any conflict exist.  If there are no conflicts, please send an email at least 3 school days ahead of time to Mr. Roberto Pila our ITD Tech person at rxp8515@lausd.net.  
 
You will receive an email confirmation indicating the lab has been reserved.  Please do not assume your reservation has been made until you receive such confirmation by email.   Thank you! 
 
 
Wireless Network Access
 
 
Please follow these steps to connect to our school's wireless Network:

1. Your computer should detect our wireless network "LAUSD" (it is not a hidden network)
2. Select the Network "LAUSD" 
3.  You will be asked to enter your LAUSD Single Sign-On. (i.e.  mssmith@lausd.net)  This is the same information you use to sign in to read your email.  Remember, do not include your domain name (@lausd.net).  
4.  Once you enter your Single Sign-On, you will be connected to the school's wireless network.  

If you have any trouble connecting to our wireless network, please call Call (213) 241-5200 (Find out how many calls are currently on hold).  You can also reach them online by clicking here.   Phone lines are open 7:30am - 4:45pm Monday - Friday

Phone line menu options... 
Option 1   Password issues
Option 2   Computers, printers, telephones, alarms, surveillance, public address (PA) systems, radios, etc.
Option 3   Network connections
Option 4   District applications (Email, Learning Zone, Welligent, InsideLAUSD, and other web applications) 
Option 5   Student information systems (MiSiS, EESIS, AdultSIS, etc.)
Option 6   Business applications (IFS, BTS, Procurement assistance, etc.)
Option 7   Facilities applications
Option 8   Food Services applications
Option 9   Common Core Technology Project (CCTP)
Option 0   Status of various IT systems
 
 
 
 
TROUBLESHOOTING
 
 
                                                                Trouble Using Outlook on Your Computer

Generally, the latest versions of Outlook will simply alert you that the program needs to access a different server. If so, please say yes, and Outlook should take care of everything for you. If not, try these steps:
  1. Close Outlook and restart.
  2. Go to Accounts, delete your account and reinstall. Follow the prompts to enter your information. Learn more... 
  3. Make sure Outlook is up to date. Learn more...
  4. Make sure your system meets the requirements for Office 365. Learn more...

Still having trouble? Contact the IT HelpDesk for assistance.
 
 
 
 
 
                                         How to Reset Your Password - Even if you don't know your current password

As of August 2015, LAUSD’s Single Sign-On Self (SSO) Service has been updated to provide additional security layers. Users will be asked a short set of security questions and/or will select a security image as part of the process of creating, changing, or resetting a password. This will now allow you to reset your password, even if you are not using the LAUSD network, i.e. you are working from home, a coffee shop, etc.  Below are simple instructions to help you through the new password process.
 
The first step to take is to visit the Self Service Console for Single Sign-on (SSO) account issuesby clicking on this link. (It will open in a new window or tab)
 
Next...Choose the option that best fits your needs.  There are three options:
 
 
                                                                                     
 
                                                                                             WEB FILTERS
 if you are having trouble visiting some websites, you may need to update your web filters.   Click here to visit the LAUSD page where you will be able to download these web filters to ensure your favorite web browser functions optimally on and off the LAUSD networks.
 
 
 
Watch a preview of our new Online Service Request System
 
Features:
✓ Easier to use
✓ Faster response time
✓ Mobile device support

The LAUSD Online Service Request System has a new look! Starting October 2, employees can create support tickets online through a faster, more user-friendly and organized interface.
Creating an IT Self-Service ticket online has never been easier! Click on this link to access the new platform and request services online: https://lausd-myit.onbmc.com

MyIT is the new interface for creating an online ticket but it is just one way to get support. You can still call the HelpDesk Call Center or chat with a service technician however, the new MyIT online interface should be your preferred method to submit service requests. Note: Firefox as is the preferred browser for MyIT.